Privacy at NerdSpace.

Information we process

• Account information: your email address, Firebase authentication identifiers and verification state. Firebase Authentication handles password-based sign-in.
• Profile information you provide, such as your display name, handle, bio, pictures, favorite titles and characters, and other optional profile fields.
• Content and activity: posts, replies, polls and votes, uploaded photos/video/audio, statuses, room membership and roles, follows, reactions, bookmarks, chat requests and private messages.
• Operational information: foreground activity timestamps used for active-user counts, upload-processing records, notification tokens and delivery records, reports, appeals and administrative audit records.
• Information you voluntarily send to support.

Why we use it

We use this information to operate accounts and conversations, store and deliver media, display room and profile statistics, recommend relevant Plus accounts based on shared favorites or rooms, apply privacy preferences, deliver requested notifications, manage access, prevent abuse, process reports and support requests, and meet applicable obligations.

Recommendations can use any shared title, character or room, with discovery suggestions when there is no match. They do not require access to your phone contacts.

Who can see your information

Your email is not displayed on your public profile. Profiles, posts and room conversations can be seen by signed-in members, subject to blocking and moderation. Bookmarks are private, but aggregate save counts are public. Followers are public. Following is public by default; making it private also prevents you from browsing other following lists.

New statuses are visible to signed-in, unblocked users through the author’s profile. The inbox status rail shows mutual followers and accepted chat contacts. Statuses stop being visible after 24 hours. Status replies are private messages.

Chats are limited to participants by access controls. They use encryption in transit; they are not end-to-end encrypted. Authorized operational access may be needed for security, support or legal obligations. The ordinary moderation dashboard does not expose a private-message browser.

Service providers and optional features

• Google Firebase / Google Cloud provide authentication, Firestore data, Cloud Storage, server functions and media processing. Data may be processed outside your country.
• Google Vertex AI: choosing Transcribe sends the selected voice reply to Google for transcription. You can review the editable text before posting. A transcript is not generated by this support website.
• Expo, Apple APNs and Google FCM: if you enable phone notifications, notification tokens are used for delivery. Notifications can include the sender’s display name, profile picture, action and a short message preview. These may be visible on your lock screen; use your device notification settings to control previews.
• RevenueCat, Apple and Google Play: native annual purchases are processed by your app store. RevenueCat receives account identifiers and purchase/subscription information to validate access, restore purchases and track renewals, cancellations and refunds. NerdSpace does not receive your full store payment-card details.
• Paystack: annual web checkout sends your registered email, NerdSpace account identifier and payment reference to Paystack. Paystack handles card details and recurring charges. We retain provider customer/payment references and verified subscription records to manage access, support and billing obligations.
• YouTube: loading an embedded trailer contacts YouTube and is subject to Google/YouTube’s policies. Trailer video bytes are streamed by that provider, not uploaded to NerdSpace storage.
• GitHub Pages hosts this public website and may process standard connection logs. The site contains no advertising tracker or analytics script.

We do not sell your personal information or use it for cross-app advertising tracking.

Retention and deletion

Account content is kept while needed to provide the service or until it is deleted. Status visibility expires after 24 hours; media cleanup runs in bounded background batches. Account deletion removes account data and owned content through a staged cleanup process; chat references may display “Deleted account,” and content supplied by other participants is not necessarily removed.

Security, moderation, legal and audit records may be retained where needed for abuse prevention, investigations or legal obligations. Some data can remain temporarily in provider backups or pending cleanup. We do not promise immediate deletion from every system at the instant you press Delete.

You can delete your account in Settings or request deletion without reinstalling the app. Contact support if a deletion is incomplete or to ask about a specific retained record.

Your choices and requests

You can edit optional profile fields, manage following visibility, block and report users, disable phone notifications in your device settings, and request account/data deletion. Contact support from your registered email for access or correction requests. We may need to verify account ownership before acting; never send a password or verification code.

Safety, age and changes

NerdSpace asks users to confirm they are 18 or older. This is a self-declaration, not identity-based age verification. If you believe a child is using the service, contact support. We may update this policy as the service changes and will update the effective date; material changes may also be communicated in the app.